Shipping Policy
Last updated: 25 July 2026
Where we ship
We currently ship to [LIST COUNTRIES / "Ireland and the European Union"].
Order processing
Orders are processed within [X] working days of payment. Orders placed at weekends or on public holidays are processed on the next working day. You will receive a confirmation email once your order is dispatched.
Delivery times and costs
| Destination | Estimated delivery | Cost |
|---|---|---|
| Ireland | [X–X] working days | [€X.XX / Free] |
| European Union | [X–X] working days | [€X.XX] |
Delivery estimates begin from the date of dispatch, not the date of order. Estimates are not guaranteed and may be affected by carrier delays, customs processing or peak periods.
Tracking
Where tracking is available, a tracking number will be included in your dispatch email. Please allow up to [X] hours for tracking information to update after dispatch.
Customs, duties and taxes
[IMPORTANT — DELETE WHICHEVER DOES NOT APPLY]
If your goods ship from within the EU: All prices include VAT. There are no additional customs charges on delivery within the EU.
If your goods ship from outside the EU: Your order may be subject to import VAT, customs duties and carrier handling fees on arrival. These charges are set by the destination country and are your responsibility as the importer of record. We have no control over them and cannot predict their amount. Refusing a parcel to avoid these charges does not entitle you to a full refund; any costs incurred in returning the parcel to us will be deducted.
Incorrect addresses
Please check your delivery address carefully at checkout. We cannot redirect a parcel once it has been dispatched. If a parcel is returned to us because of an incorrect or incomplete address, we will refund the cost of the goods less any outbound and return shipping costs incurred.
Lost or delayed parcels
If your order has not arrived within [X] working days of the estimated delivery date, email [YOUR@EMAIL] with your order number and we will open an enquiry with the carrier. Carriers generally require a parcel to be [X] working days overdue before it can be declared lost.
Damaged in transit
If your order arrives damaged, keep the packaging and email us a photograph within [X] days of delivery. See our Refund & Returns Policy for how this is resolved.
Contact
Email [YOUR@EMAIL]. We aim to respond within [X] working days.